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If you have any questions relating to these terms and conditions, please contact our Customer Service Manager on +91 991 0024 710 between 09:00 and 18:00 (local time) Sunday to Thursday or by email on

These terms and conditions apply to the use of this website and by using the website you are legally bound by them.

It is important that as a website user you periodically check these terms and conditions because we reserve the right to change them at any time without notice. The terms and conditions that are available on our website at the time you are using it will be those that apply during such use.
Links to Third Party Sites

We may include hyperlinks on this site to websites or resources operated by parties other than PROFESSIONAL FITNESS, including advertisers.

PROFESSIONAL FITNESS has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages, nor are we responsible for the availability of such external websites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy, practices or the content of such websites, including, (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Your Order

All orders placed online with PROFESSIONAL are subject to our order acceptance information detailed below.
Accepting an order
Order acceptance and the completion of the contract between you and us will take place when we despatch the product/item ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the cancellation instructions.

Occasionally we are not able to accept orders and these are the most common reasons:

    We do not have the item(s) in stock
    We are unable to get authorisation for your payment
    There has been some kind of pricing or product description error

Your order will be dispatched as soon as:

    Payment has been approved
    The item is in stock

If there is any problem with your order we will contact you immediately.

We aim to send your order within three working days of your order approval. We will keep you up to date on the progress of your order via email.

If you are ordering a large item, you may be contacted directly by one of our suppliers or postal agents to arrange for delivery.
You have not received your order
If you have not received your item within 10 working days of order, please contact our Customer Service Manager on +971(0)4 323 3232.

PROFESSIONAL FITNESS collects information about individuals when said individuals provide such information on a voluntary basis. For example, personal information may be gathered from the ordering process, catalogue requests or emails. This information will not be used for internal marketing and sales purposes without the approval of the user at the time of collection. Similarly, this information will not be sold or otherwise transferred to unaffiliated third parties without approval from the user at the time of collection. PROFESSIONAL FITNESS reserves the right to contact a user regarding product orders and other matters relevant to the underlying service and/or the information requested.

Information or files to software technical support or sent through the technical support request system integrated into the PROFESSIONAL site will not be used for internal marketing and sales purposes or be sold or otherwise transferred to unaffiliated third parties.

PROFESSIONAL FITNESS reserves the right to perform statistical analysis of user behaviour and characteristics in order to measure interest in and use of the various areas of the site and to inform advertisers of such information as well as the number of users that have been exposed to or clocked on their advertising banners. PROFESSIONAL FITNESS will only provide aggregated data from these analyses to third parties

Users should also be aware that non-personal information and data may be automatically collected through the use of “cookies”. Cookies are small text files that a website can use to recognise repeat users, facilitate the user's ongoing access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programmes that come on to a user's system and damage files. Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site.

Upon request, PROFESSIONAL FITNESS will allow any user to “opt out” of further contact at any time.

PROFESSIONAL FITNESS will take reasonable care to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website PROFESSIONAL FITNESS will take reasonable care to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website .

Orders placed with third party sites are not the responsibility of PROFESSIONAL FITNESS and are subject to the order conditions of the third party site. Please ensure that you read the third party's site terms and conditions prior to ordering goods.
Methods of Payment
You can pay by:

    Visa and Visa Electron

PROFESSIONAL does not accept the following payment methods:

    Postal Orders
    Gift Vouchers
    Other Credit Cards

If you wish to pay by any of these methods please call our Customer Service Manager on +971(0)43233232 between 09:00 and 18:00, Sunday to Thursday.

It is important that you provide the cardholder name, start and expiry date and the last three digits of the security number found on the back of your card. We also need your address exactly as it appears on your card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases.
Canceling Your Order

You may cancel your order at any time until seven working days after delivery. If you have paid in advance, we will refund your monies within 30 days. (Please note that we may charge you a delivery cost to return the item and items or orders cancelled after the seven day period may incur a restocking fee). Cancellations are only valid if they are in compliance with the Consumer Protection Regulations 2000.

In the event of a complaint, please contact us on +971(0)4 323 3232.

If you have not yet received your item(s) and you wish to cancel please email us immediately on   info@PROFESSIONAL giving as much detail as possible.

You must provide the following details to us:

    Customer Name
    PROFESSIONAL FITNESS Membership Number if applicable
    Order Number
    Date of Order
    Product/Item Name

Sometimes, by the time that you tell us you wish to cancel, we may have already sent your order. If so, remember that you must take care of the goods and return them to us in saleable condition.

(We reserve the right to charge you for any additional delivery costs.)

In some circumstances you do not have a right to cancel. These include:

    Goods made to your personal specifications
    Sealed audio or video recordings which you have opened
    Newspapers, periodicals or magazines
    Goods which by reason of their nature can not be returned or are liable to deteriorate rapidly

Our refunds policy does not affect your statutory rights.
I want a refund

If you want a refund for an item that you have been sent, you must email info@PROFESSIONAL and tell us why you would like this refund.

When we have received this email from your account we will look into the reasons for your refund request immediately. We will then get back to you with more information.

You may be asked to send the item(s) back to us.

When you send your item(s) back to us (or, in the case of specialist courier, when we collect the item from you) we will process the returned item and then notify you via email of the refund. You can expect a refund in the same form of payment originally used for the purchase and usually within three weeks of us receiving your return.

You will be notified by email of completed returns and refunds. If the refund does not appear on your bank statement after four weeks from the day you sent us the return, please contact us for further assistance.

Note: PROFESSIONAL will not generate refunds for items purchased from any hyperlinked sites. Only your seller can generate a refund.
Items sent back because you have changed your mind about wanting them

A decision to refund in this category will depend on the supplier and the item(s) supplied. In some circumstances you may not be given a refund.
Items returned because they are damaged, defective or incorrect

If we agree to refund or exchange an item under this category, we will check the item(s) on receipt. In the event that we find no fault, we reserve the right to charge you for the item(s) and to recover our fees and expenses from you.
Description of Products/Goods

Each product is sold subject to its Product Description which may set out additional specific conditions relating to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warrantees, after sales service and guarantees.

We take all reasonable care to ensure that all the details on product or goods descriptions, sizes, weights and measurements within the contents are fair and accurate. However, PROFESSIONAL and PROFESSIONAL FITNESS accept no responsibility for errors of omissions.
Limitation of Liability

While PROFESSIONAL FITNESS will use reasonable endeavours to verify the accuracy of any information it places on the site, it makes no warranties, whether expressed or implied, in relation to its accuracy. This site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether expressed or implied, in relation to this site, or any transaction that may be conducted on or through this site including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether expressed or implied, in relation to the products available through this site including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these terms and conditions shall limit your rights as a consumer under India law.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this site and any information provided to or taken from this site by you.

You agree that, except for death and personal injury arising from our negligence, we (PROFESSIONAL FITNESS), any of its directors, employees or other representatives,) will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise arising out of or in conjunction with the use of this site for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case, whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under these terms. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensation, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Our products are sold for self-improvement, learning, recreation or simple relaxation. No statement made on our website, no information stated by our employees, no manufacturers' literature enclosed in any packing, should be construed as a claim or representation that the products are intended for diagnosis, treatment, cure, mitigation or prevention of disease or any other medical condition. You should contact such a practitioner if you have a medical condition or any doubts about the use of any product shown. Our products are not medical devices and cannot be relied upon to supply medical benefits.

We assume no liability risk involved in the use of the products we offer. We make no warranty, expressed or implied, other than the materials confirm to applicable standard specifications.


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